Backend System
Support Ticketing System
A support-request workflow for tracking issues and improving communication between users and support teams.
Project Overview
Designed and developed a ticketing system to centralize support requests, track issue state and improve communication between users and support personnel. The system is structured around authentication, administrative workflows, database-backed records and maintainable server-side logic.
Technical Challenge
Designing a clear support workflow while keeping authentication, permissions and issue tracking maintainable.
Solution
A database-backed ticket workflow with structured states, administrative controls and maintainable API/server logic.